Terms & Conditions
By accessing and using the Site, you confirm your understanding and acceptance of the Terms and Conditions. If you do not agree to these Terms and Conditions, you shall not use this website. We reserve the right, to change, modify, add, or remove all, portions or any of these Terms and Conditions of use at any time and from time to time. Changes will be effective when posted on the Site with no other notice provided. You are required to check these Terms and Conditions of use regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions constitutes your acceptance of those changes.
Return Policy
Please contact Customer Service should you need to return an order. Customers have seven (7) working days upon receiving the item(s) to initiate a return.
Policy and Procedure
1. General Statement of Product Return Rights and Limitations
We provides a return program on products that have been purchased from Us that extends for up to seven (7) working days from the date of product delivery subject to the terms and conditions set forth below. As used herein, the term “ Purchaser” shall mean the person or entity described on the face of the applicable invoice and the term “ Product” shall mean the products described on the face of such invoice.
The return rights described herein do not extend beyond the original Purchaser of Products and apply only to Products that meet the requirements for issuance of a return authorization.
Notwithstanding anything herein to the contrary, we reserves the right, in its sole discretion, to refuse returns of Products rendered defective, in whole or in part, by causes external to the Products, including, but not limited to, catastrophes, power failure or transients, overvoltage on interface, external extremes, alteration or modification, abuse, and improper use, maintenance or application of the Products or the use of unauthorized parts or attachments in connection with the Products. Removal of any serial number or warranty labels will also void any obligations of Our company with respect to a Product.
All orders that require configuration or assembly of Products to meet customer specifications are non-cancellable and may not be returned to Us.
We does not authorize any other person purporting to act on its behalf to modify or change these policies and procedures, nor to assume for it any other obligation or liability concerning the Products.
2. General Requirements for Return of Products
Any request for return of Products must be made within the time period specified herein. Requests received after the expiration of the time period will be rejected.
Return of Products can be applied under one of the following categories:
(i) defective Product;
(ii) item received is incomplete;
(iii) item received is different from the description;
(iv) billing or shipping discrepancies; or
(v) Damaged Product.
We will refuse delivery of any packages that do not have valid, clearly visible details or that do not comply with any other requirements imposed by Us with respect to authorized returns.
All original packaging, components, accessories, software and manuals must be included with returned Products and Products returned incomplete may be returned to Purchasers at their expense.
3. Defective Product Returns
Defective Product returns are only for Products purchased from Us that are inoperable at the time they are received by the Purchaser or that do not function in accordance with the specifications published.
Upon verification that the returned Product is defective, We may, in its sole discretion, either (i) ship Purchaser a replacement Product or (ii) provide Purchaser a credit equal to the residual value less any applicable charges or fees. We will make reasonable efforts to replace defective Products subject to availability.
4. Damaged Product Returns
Damaged Product returns are only for Products shipped via We’s carrier of choice that are damaged in transit from We to Purchaser (or from We to Purchaser’s customer in the event that We ships Products directly to such customer at the request of Purchaser). If a Product is delivered in damaged condition, Purchaser or Purchaser’s customer must notify We Customer Service and request for return of Products within five days of receipt of such Product. Failure to notify We Customer Service within such time shall be deemed an acceptance of the Product. When notifying We Customer Service to request return for a damaged Product, Purchaser or Purchaser’s customer should be prepared to provide We with information regarding the condition of the Product.
5. Condition of Returning Item
To enjoy a hassle-free experience when returning the Item, Purchaser should ensure that the Item, including any complimentary items such as accessories that come with the Item, must be returned to We in the condition received by Purchaser on delivery. We will recommend Purchaser to take a photo of the Item upon receipt.
6. Disclaimer of Warranty/Limitation of Liability
Although these policies and procedures may permit Purchaser (or Purchaser’s customer in the event that We ships Products directly to such customer at the request of Purchaser) to return Products claimed to be defective under certain circumstances, We makes no representations or warranties of any kind with respect to the Products. All Products sold or licensed by We are sold/licensed “as is” (with no other warranties other than those provided by the manufacturer or publisher of the Products to the Purchaser) and are subject to the terms and conditions set forth in the manufacturer’s warranty packaged with the Products and/or the publisher’s end-user license with respect to licensed Products.
7. Applicability of Terms and Conditions
Product return information provided herein does not replace any Terms and Conditions listed, which are subject to change without prior written notice at any time, in the sole discretion of We. Those provisions of the Terms and Conditions pertaining to Governing Law and construction and interpretation of this statement of policy and procedures shall also apply to any related disputes.
Refund Policy
All orders placed online for delivery or collection are final and non-refundable once the Order is placed and you receive a confirmation of your Order.
Cancellation Policy
All orders placed online are final and non-cancellable once the Order is placed.
Privacy Policy
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or mailing address. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
· To personalize your experience (your information helps us to better respond to your individual needs)
· To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
· To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
· To process transactions
· Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
· To administer a contest, promotion, survey or other site feature
· To send periodic emails
· The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information).
We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and keep track of advertisements.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Your Consent
By using our site, you consent to our privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.
This policy was last modified on 30.8.2023
Return & Refund Policy
The returned goods/products will be checked with the receipt together and the goods should be in the good condition.
The packaging should also be in original condition in the original shipping container as received.
If the goods/products have been used or damaged by the customer, there will not be any refund.
CHL EURO SDN BHD will also not be responsible if your shipment is lost during the return transit.
Once we have checked and confirmed the goods/products, the customer will receive their refund within 7 days after the confirmation. Please return your purchase to the following address:
No. 12, Jalan BK 1/12, Bandar Kinrara Industrial Park, Bandar Kinrara, 47180 Puchong Selangor.
Please contact us at info@pmtgroup.com.my if you have any questions or doubts.
Below are references & guide for
Return Requirements
You need to let your customers know ahead of time if there are any requirements they need to meet before you can process their returns.
By way of example, if they must ensure that all products are returned unopened and in their original packaging, that’s something you should state explicitly in your Return and Refund Policy.
Other common conditions include things such as customers needing an:
· Authorization number
· Purchase receipt
· Shipping address
Whether it’s these or other criteria, you should clearly state what they are. A system to handle returns, which has become common in recent years, is a Return Merchandise Authorization (RMA) system.
This system allows you to ask your customers for information and images of the products they wish to return. Once you review the information and pictures, you can choose to either accept or deny the return. It also allows you to provide your customers with a shipping label once you’ve made an authorization.
